| ITSM | ServiceNow | Remedy | Solutions From CapB
CapB’s IT service management (ITSM/ITSSM) operations increase organizational efficiency and agility, as well as to lower operational costs, streamlining operations via cloud-based ITSM solutions. CapB offers premier consulting services for Service-Now and Remedy that can provide organizations assistance during the initial planning & assessment phase all the way through implementation and training.
CapB’s approach to service-oriented IT transformation starts with defining a concept for service models and service catalogue as a foundation for effective Service Management strategy.
IT Process Integration
Through integrated and standardized ITSM/ITSSM processes, organizations can greatly improve the efficiency of IT operations, achieve visibility and control, and deliver superior customer service..
ServiceNow Consulting Services
CapB’s certified ServiceNow consultants has had experience across multitude of customers on ServiceNow and can help our clients on solutions across:
|ServiceNow Implementation | Configuration | Service-Now Custom Applications | Workflow | Customizations | Integrations | Automation & Discovery |
CapB offers flexible services solutions on ITSM/ITSSM and Service-Now solutions depending on the needs of your organization. Some of the implementation services provided by CapB:
Managed Services & Remote Administration
Assistance with Implementation Assessment / Planning
Conducting workshops and breakout sessions to analyze requirements for use in Service-Now setup and configuration.
Provide assistance in setting up configurations & integrations or review work done by the customer.
Perform testing and provide support for User Acceptance Testing, Roll-out and Go Live.
Blocks of Consulting Time to be used as needed/required.
ITIL Process consulting, custom training and project management to ensure technology, business and process alignment.
Metrics consulting, BI and Reporting so that you can begin a project with the end-goal in mind.
For more information please contact CapB at firstname.lastname@example.org
Remedy Consulting Services
- BMC Remedy ITSM (On-premise solution)
- BMC Remedy OnDemand (SaaS solution)
- BMC Discovery and Dependency Mapping (BMC ADDM)