| ITSM | ServiceNow | Remedy | Solutions From CapB

CapB’s IT service management (ITSM/ITSSM) operations increase organizational efficiency and agility, as well as to lower operational costs, streamlining operations via cloud-based ITSM solutions. CapB offers premier consulting services for Service-Now and Remedy that can provide organizations assistance during the initial planning & assessment phase all the way through implementation and training.

Focus Areas:

Service-Oriented Approach

CapB’s approach to service-oriented IT transformation starts with defining a concept for service models and service catalogue as a foundation for effective Service Management strategy.

IT Process Integration

Through integrated and standardized ITSM/ITSSM processes, organizations can greatly improve the efficiency of IT operations, achieve visibility and control, and deliver superior customer service..

ServiceNow Consulting Services

CapB’s certified ServiceNow consultants has had experience across multitude of customers on ServiceNow and can help our clients on solutions across:

|ServiceNow Implementation | Configuration | Service-Now Custom Applications | Workflow | Customizations | Integrations | Automation & Discovery |

CapB offers flexible services solutions on ITSM/ITSSM and Service-Now solutions depending on the needs of your organization. Some of the implementation services provided by CapB:

  • Managed Services & Remote Administration
  • Assistance with Implementation Assessment / Planning
  • Conducting workshops and breakout sessions to analyze requirements for use in Service-Now setup and configuration.
  • Provide assistance in setting up configurations & integrations or review work done by the customer.
  • Perform testing and provide support for User Acceptance Testing, Roll-out and Go Live.
  • Blocks of Consulting Time to be used as needed/required.
  • ITIL Process consulting, custom training and project management to ensure technology, business and process alignment.
  • Metrics consulting, BI and Reporting so that you can begin a project with the end-goal in mind.

For more information please contact CapB at mail@capbinfotek.com

Remedy Consulting Services

CapB understands the power of technology and best practices to enable on-going business transformation. We provide solutions on leaders in Business Service Management BMC Software, to deliver end-to-end IT Management solutions. In the Business Service Management space,  CapB’s  focus on the ITSM portfolio for enterprise customer includes the following BMC solutions:
  • BMC Remedy ITSM (On-premise solution)
  • BMC Remedy OnDemand (SaaS solution)
  • BMC Discovery and Dependency Mapping (BMC ADDM)
CapB has one of the largest BMC ITSM Consulting teams with capability to deliver comprehensive solutions. The consultants are certified , and have experiences  in some of the largest BMC projects . CapB consulting team has years of experience with design, implement and support of BMC Remedy solutions in some of the most complex enterprise environments.
For more information please contact CapB at mail@capbinfotek.com
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