In today’s competitive environment, focus is to concentrate on core specialization and core-competency areas and outsource the rest of the activities. Many companies and organizations have come to realize that by outsourcing non core activities, not only cost are minimized and efficiencies improved but the total business improves because the focus shifts to the key growth areas of the business activity.
Business Processing Outsourcing (BPO) and Knowledge Processing Outsourcing (KPO) are the two major components of CapB’s outsourcing service.
Knowledge Services:With a tough economy putting pressures on margins, shorter time-to-market, and the technology empowered customers demanding best in-class-service, organizations are struggling to maintain profitability, and look to create value through high quality business expertise and superior productivity.
Our Knowledge Services is a strategic step to help you improve service levels, reduce costs, streamline processes, improve process efficiencies, and gain access to best-in-class processes without investing in requisite technology and skills.CapB’s KPO focuses on fast moving domains to provide you with accelerated solutions. CapB’s solutions enable you to run standardized and efficient operations to bring you:
• Operational benchmarking: Driving efficiency Delivering Insights & Measurable Business Impact through Business value meter
• A One Stop Shop that tracks and reports value delivered to customer through process re-engineering
• Standardized Processes across Expanding Global Locations – We deliver 24X7 operations through one standardized global process and provide support in all major languages in 11 countries.
Our clients gain insights, business growth, and measurable business impact through pre-built process asset based solutions, industry focused platform BPO solutions, and integrated IT BPO services.
The Services Provided by CapB in BPO/KPO encompasses:
|Customer Care| Customer Service| Customer Relationship and Outreach| Analytics| Technical Support | Sales Service| Legal Processing |, Engineering Services|
Clients can benefit from our Offshore Operations for 24*7 service and support while getting cost advantage due to labor arbitrage.
Customer Care: CapB’s multichannel, global environments provide service in your customers’ preferred channel, or based on your organizational needs which includes: Multi channel |Phone,| IVR| Social Media| Chat |Email| and Web Self-Service.|
Customer Service: CapB’s proven customer service solutions, includes – |Customer Care | Problem Resolution |Product Inquiries |Product Lifecycle Support | Fraud and Crisis Management |Billing Questions |Service Dispatch |Loan Servicing |
Customer Relationship & Outreach: CapB’s agents are extensively trained to be not only knowledgeable about your brand and your offerings, but able to sense and respond to nuances in the interaction to achieve the greatest customer satisfaction. CapB’s expertise to work in these areas of customer relationship management:|Customer Experience |Loyalty Retention |Social Media Strategy |Health and Welfare Counseling |Employee Benefits Management| Customer Loyalty |Social Media Monitoring and Engagement| Claims Processing |Appointment Setting |Customer Follow-up |Soft Collections |Account Activation |Loan Consulting| Financial Solutions | Human Resources| Marketing Advertising Market Research|
Analytics: We use the data we capture about your customers’ interactions to help you adjust in real time to address any systemic issues or customer experience problems. Not only that, but we can help you drive continual improvements in future products and services. we can capture, analyze, and manage millions of end-user interactions to help you drive improvements in products and services to achieve profitability, loyalty, and differentiation.
Technical Support: CapB provides technical support in your customers’ preferred language and channel, including: phone, IVR, social media, chat, email, mobile, and Web self-service. Our comprehensive suite of customer technical support capabilities includes:|Technical Problem Resolution Tier I, II, and III |Hardware Support |Software Support |Consumer Electronics Support |Broadband Support |Network Support |Managed Mobility Services |
Sales Service: Capb’s customer acquisition and sales services are tailored to your specific requirements to help you meet your revenue and business goals while maintaining customer satisfaction. Our full suite of revenue-generating sales services include:|Inbound and Outbound Sales |B2B Inside Sales |Up-sell and Cross-sell |Lead Generation| Contract Renewals | Order Taking and Fulfillment |Post-sale Follow-up and Service|
Financial Solutions: CapB’s deep competence on Finance, with consultants having decade plus specialized knowledge and expertise helps optimize both where and how work is done through scalable, world class Finance and Accounting services which includes:|Financial Planning |Growth Initiatives |Demand Forecasts| Risk and Compliance |Revenue, Cost, P&L, Balance Sheet and Cash Flow Analysis |Short Term and Long Term Budget Planning Variance |Issue Analysis |Maintaining and improving process controls |process documentation |Product Costing & Pricing Alignment |Accounting Operations Analysis |SOX Compliance |General Accounting |Account Reconciliation |Fixed Assets| Inventory and Revenue Accounting |Cost Accounting |Taxation |Order Management and Billing |Billing Services |Dispute and Deduction |Order Management |Accounts Receivable |Deduction Management |Collections |Bad Debt, Reserves and Write-Offs |Analytics, Reporting, and Payment Trending|.
We top the above services with financial planning and analysis services like :|Strategic Planning |Forecasting |Data Capture and Analytics |Business Performance Analysis |Mergers and Acquisitions (M&A) / Divestiture|
Human Resource Outsourcing, Recruitment Processing Outsourcing & VENDOR Management: CapB in Conjunction with RPO (Recruitment process Outsourcing) offers an entire suite of human resource management services. Starting with recruitment and moving through the entire employee life cycle, our services optimize your talent management, reduce costs, and improve efficiency by simplifying your processes. See links on HRO RPO and VMS for detailed view.
Marketing Services : CapB helps is fulfillment of your strategy to reality. Whatever you need–from:|Supplier Management| to |Content Creation|, |Advertising|, |marketing collateral| Market Research and Analytics| and |Delivery| —we can execute. CapB will take care of your marketing needs so you can dedicate time and resources to more critical tasks. We optimize communications and marketing budgets through strategic sourcing and global supplier management, communications consolidation, postal optimization and a strategic approach. This will result in lower costs and a single, strategic view of communications spending. Free up new funds to invest in additional efforts and innovation or improve your bottom line.
Legal Processing: CapB’s India team is associated with some leading lawyers and Judges from India who work in tandem with our US based legal associates. CapB provides comprehensive drafting, reviewing, revising and negotiating deals) from |Litigation Services| |Complete Lifecycle of Contract Management | Intellectual Property and |Advisory Support|. We provide exemplary support and solutions to address the risk, efficiency and effectiveness goals of our clients in North America, Europe and Asia. CapB achieve aggressive cost reduction targets with improved levels of legal and business process performance for its customers.
Engineering Outsourcing: CapB’s EMS practice uses the latest solutions addressing the entire value chain—from conceptualization and design through manufacturing. CapB partners with industrial manufacturers to achieve their business objectives such as containing costs, improving operating efficiencies across the value chain including manufacturing, procurement and logistics, plant maintenance, sales, distribution and aftermarket areas, and improving the time-to-market of new products.
Services provided include Solutions on|.NET.JAVA MATLAB GUI | Embedded Solutions | Application Packaging | CAD Solutions | Data Acquisition| Data Analysis| Analytics & Predictive Modeling| Algorithm Development | Parallel Computing (GPU’s) Big Data and Analytics | ERP/ SCM/WM/PLM/EAM Solutions|. Clients can benefit from our Offshore Operations for 24*7 service and support while getting cost advantage due to labor arbitrage.